Shipping policy

In order to recycle and reduce our carbon footprint, items purchased from HumAlong Productions (and not fulfilled by Printful) may include recycled packing materials from previous shipments. Prints and flat items may be condensed into a single packet to save on plastic packing materials. Originals will always be packaged separately for their own protection.
There is a two to four week processing and handling time before your package may ship. Most packages will ship sooner. The length of time will depend on if your order includes original artwork or artwork that is created or printed to order. Artwork purchased from The Artist Lodge is ready to ship.
Products drop-shipped from Printful will ship SEPARATELY from any product produced directly from HumAlong Productions. This means that it will arrive separately from product produced via Printful. I do not have any control over the shipping dates and delivery times of Printful products. Non-pandemic shipping times range from 3-5 days after processing. Due to COVID this time may be extended indefinitely.
The customer is responsible for extra shipping costs for any Printful produced and shipped products that are returned to the Printful facility due to incorrect address or unclaimed merchandise. If merchandise is returned to the Printful facility and remains unclaimed after 4 weeks it will be donated to charity.
PLEASE NOTE: Due to the current COVID-19 I would like to limit my exposure to the public and I will only be shipping once a week at most. Please also note that due to COVID-19, there are no longer any guarantees on the time it will take for your package to reach you once it is shipped. Please note that we are currently doing our best to support the USPS at this moment and they unfortunately are experiencing delays due to COVID and other influences that they can not control. If your order includes tracking please use that to track your package. If you haven't received your order within 30 days from your shipping notification, please reach out to marissa@humalongprod.com and we will do what we can to help you.
Once the order is sent to the post office, it is literally out of my hands. HumAlong Productions is not responsible for any damage or loss that occurs after your order has been delivered to the post office. It will be your responsibility to file a claim with the post office. I will absolutely help you out to the best of my ability, but there is only so much that I can do once the package arrives at the post office.